[CDO] as a Service

Hire an On-Ramp Chief Digital Officer

The On-Ramp CDO

Solve Digital Bottlenecks with a CDO as a Service.

Incredibly so, after hundreds of demos in some of the most active cities around the world, we discovered the expected. Many high-level executives get stuck in digital failure-point for years. We continue the struggle of digital failures by patching issues with hit-and-run & over-the-counter solutions, overwhelming amounts of emails, and a broken data culture within your organization. Few can described the pain in such way, "the reason most people are stressed for time is that they are wasting more than half of each working day on time-wasting tasks." expressed Geoffrey James, Contributor Editor for Inc.com magazine.
Since the average office worker spends 2.5 hours a day doing email, that's around 1.8 hours spent on those irrelevant emails, which comes out to a whopping 10 years spent on useless emails, which would be 23 percent of a 45-year career.
Geoffrey James Inc.com Magazine
Failure is Part of the Process - Remember the principle "it will get worse before it gets better"? Forget that for now. Not in the Digital World. Digital Tranformation failures can be avoided by creating calculated planning and execution. But as you know, things hardly ever go as planned. We made a list of reasons why companies fail at Digital Tranformation:

  • a. budget
  • b. existing contracts
  • c. staff has own ways
  • d. bad past experience

Creating a culture who accepts change is a dawnting task since the beginning of time, But failure rests in the shoulders of those who lead, if there is no clear Digital Vision. The more we help our clients, the more we notice our potential. We’ve seen more success in Accounting (payables and receivables) which is a "Top 3" high-intense resource monster, Human Resources, Content Services, and Contracts Management. Yes. Most of those are paper-intense with heavy approval processes. But automation can apply to any other with the same characteristics.

3 Ways [X]CDO as-a-Service Can Help

Repeated mistakes or trends are sometimes a blessing in disguise because you learn from them. Sometimes by noticing repeatable patterns, one can find consistency in workflow flaws. Keep in mind, providing great data access within the security parameters of our demanding world, can be the difference between good and great. However, reaching this level of confidence is difficult, maybe even impossible for some of the cost constraints in the market today. After all, we are mostly dictated by common variables. Three things have become clear recently:

  • A champion with no fans - Lack of Internal Believers
  • Thou Shall Not - We are Restricted by Regulation
  • The plan was flawed - Misdirection

Adopting proper techniques and achieving Digital Transformation takes time. The experiences must sometimes be uncomfortable, in order to grow from them. Sometimes we must negotiate with our staff in order to compromise. On the other hand, using strong Digital Cadence Workflows can aleviate the broken holes along the Automation Route. Sooner or later you start to realize the Transformation has to take place. The need for "followers" is imminent. Unfortunately, you cannot be a prophet in your own land. Or so they say.

For me, it was a saying I heard growing-up ALL THE TIME. "You cannot be a prophet in your own land." So why is it better when we hear it from an outside? As for family and friends, the estrangement begins at a younger time, and with management challenges (ie raising multiple children for example). We quote from a Psychology piece in BBC discussing estrangement in society:
Family estrangement has been defined as distancing and loss of affection that occurs over years or even decades within a family. It isn’t clear if such estrangement is on the rise, since it is a relatively young field of research. But it is common.
Christine Ro BBC
  • 1. Lack of Internal Believers - A champion with no fans.
  • 2. Regulation - Thou Shall Not
  • 3. Misdirection - They plan, but its flawed

#1 Lack of Internal Believers


Believers are grown internally. Believers are employees who know the clear value of automation, Technology as a whole, and workflows. The population varies in generations, but you can find tech savvy either way. Common denominators of non-digital believers are people who resist change, people who are highly knowledgeable in the current solutions.

"People resist fear and that's a known fact" says ANYONE in the corporate world. Lastly, the most obvious common denominator is the lack of "End-In-Mind", as described by Stephen R. Covey of "7 habits of Highly Effective People. In our recent publication "Chief Meets RPA" we encourage you to consider a Digital Gold Medalist to get you started.

#2 Dictated by Regulation


We live by regulation. Not just Healthcare and Legal anymore. Over and over, we see the sensitivity data is bringing to the work environment. Anyone who is handling ANY data from a customer, prospect, or end-user by at least GDPR, HIPPA, and CCAP. Take for example, the exact verbiage from HIPAA Privacy Rule Book:
The U.S. Department of Health and Human Services (“HHS”) issued the Privacy Rule to implement the requirement of the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). The Privacy Rule standards address the use and disclosure of individuals’ health information—called “protected health information” by organizations subject to the Privacy Rule — called “covered entities,” as well as standards for individuals' privacy rights to understand and control how their health information is used.
U.S. Government: Department of Health and Human Services
and tell me - Are you now concerned where your information goes? I bet you are. But here is the comfort - there are quite a few software solutions out there ready to comply with your company. Size and budgets have no limits. In addition, the availability for solutions expands beyond the typical finance or accounting world. The technology of Robotic Process Automation has evolved to new heights. A proper partner with Regulation and Compliance experience hits the mark.

#3 Misdirection. They Plan, but Flawed


If HIPPA Compliance is something you "eat for breakfast". If you are a company who handles large amounts of invoicing, then you probably need to stay within guidelines of GDPR, for example. Enterprise-level organization use an RFP, in many cases, to establish these criteria.

In our experience, most C-Level executives trust and delegate IT-related tasks to CIO's, CEO's, and CDO's. The latter, once considered an obsolete position, has made a dramatic come-back due to pandemic status. The Chief Digital Officer is now the liason between a users and your success as a digital visionary.

Conclusion

Unraveling old habits and patterns come with a price, but some things have to be quickly accepted. As soon as you are able to overcome misdirection, regulation, and lack of followers, things will start to fall into place. Your solidification as a Digital Visionary becomes more official. Change must be imminent in order to achieve Digital Transformation.


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